Responsible Gaming

Celsius believes that gambling should be a form of entertainment and never a source of income or financial solution. Our commitment to responsible gaming ensures that players can enjoy our services in a safe and controlled environment. We recognize the potential risks associated with gambling and prioritize the protection of our players through various measures and resources.

Self-Control Tools

Celsius provides a range of responsible gambling tools designed to help players manage their gaming activities effectively. These tools include:

Deposit Limits: Players can set daily, weekly, or monthly limits on the amount of money they can deposit into their accounts, helping them maintain control over their finances.
Loss Limits: This feature allows players to establish a maximum amount they are willing to lose, preventing excessive gambling.
Wagering Limits: Players can set limits on the amount they wager in a specified period, assisting them in managing their betting activities.
Session Time Limits: This tool enables players to set a maximum duration for their gaming sessions, promoting mindful play and reducing the risk of extended gambling.
Cooling-off Periods: Players can request temporary breaks from their accounts, allowing them to step away and reflect on their gambling habits.
Self-Exclusion Options: Celsius offers players the ability to restrict access to their accounts for a specified period, providing a critical tool for those who feel they may be losing control.

Self-Assessment

Recognizing early signs of problematic gambling behavior is crucial for maintaining a healthy relationship with gambling. Players are encouraged to reflect on the following questions:

Do I often gamble longer than I intended?
Have I recently increased my betting amounts to chase losses?
Do I feel anxious or stressed about my gambling habits?
Have I ever borrowed money to gamble?
Do I hide my gambling activities from friends or family?
Have I neglected personal or professional responsibilities due to gambling?

Answering these questions can help players identify any concerning patterns in their behavior and take appropriate action.

Protection of Minors

Celsius is dedicated to preventing underage access to its gaming platform. We implement strict safeguards, including:

Age Verification: All players must provide valid identification to confirm their age during the registration process.
KYC Checks: Know Your Customer checks are conducted to ensure that players meet the legal age requirements for gambling in Hungary.

These measures are crucial in creating a safe gaming environment for all users and protecting minors from the potential risks associated with gambling.

External Help

Celsius encourages players who may need additional support to reach out to professional organizations. Resources such as GamCare and BeGambleAware offer valuable assistance for individuals seeking help with gambling-related issues. Additionally, local support services are available in Hungary, providing confidential and non-judgmental support to anyone affected by gambling problems.

Early Warning Signs of Problematic Gambling Behavior

It is important to be aware of the early warning signs that may indicate problematic gambling behavior. These signs include:

Increased frequency of gambling sessions
A reliance on gambling to cope with stress or emotional issues
Neglecting personal relationships or responsibilities due to gambling
Feeling anxious or irritable when not gambling
Engaging in deceptive behavior to hide gambling activities

Recognizing these signs early can help players take necessary steps to address their gambling habits.

Immediate Actions for Losing Control

If players feel they are losing control over their gambling, it is essential to take immediate action. Steps to consider include:

Utilize self-control tools available on the Celsius platform, such as setting deposit or loss limits.
Take a break from gambling by using the cooling-off period feature.
Consider self-exclusion if the situation feels unmanageable, allowing for a longer-term solution to regain control.

Account Restriction and Self-Exclusion Mechanisms

Celsius provides players with the ability to restrict their accounts voluntarily. This includes setting deposit limits, loss limits, and session time limits. For those who need a more extended break, the self-exclusion option allows players to temporarily or permanently close their accounts. These mechanisms empower players to take charge of their gambling habits.

Personal Responsibility and Protection Tools

At Celsius, we emphasize the importance of personal responsibility in gambling. While we offer various tools and resources to assist players, it is ultimately up to each individual to use them effectively. Our platform is designed to support players in their journey toward responsible gambling.

Confidentiality and Non-Judgmental Support Approach

Celsius is committed to maintaining the confidentiality of all players seeking assistance. We encourage a non-judgmental approach to support, ensuring that anyone reaching out for help feels safe and respected. Players can access support resources without fear of stigma or negative repercussions.

In conclusion, responsible gaming is a shared responsibility between Celsius and its players. By utilizing the available tools, reflecting on personal habits, and seeking help when needed, players can enjoy a safe and entertaining gaming experience.